5 - Yes, very satisfied   4 - Yes but somewhat satisfied   3 - Neutral   2 - No, some what dissatisfied   1 - No, very dissatisfied

Does the field executive who comes for sample collection adhere to the professional standards of conduct?
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Are the services completed as per your expectations and time period?
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Is the sampling done as per the sampling plan and schedule as communicated to you
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Did the sampling executive get your witness signature?
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Do they clearly communicate the parameters to be tested as agreed by you?
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Are you satisfied with the detailing in the test report?
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Have your been informed in case of a re- test to be done in case of error during sampling or testing?
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Are you satisfied with the integrity and reliability of our tests?
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Have you cross verified our results with any other laboratory for the same sample?
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Have you visited our lab and found to be satisfactory?
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Do you have any suggestions on how we could improve our services?